Complaints policy

The Practice offers an informal in-house procedure to deal with complaints about the service we provide.  if you wish to make a complaint, you can either write direct to the Practice Support Manager – Lesley Bennett, or alternatively contact one of the services listed below:

Ley Hill Health Centre on: 0121 475 1422

Patient & Advisory Liaison Services (PALS) on:  0121 371 3280 or 0121 627 2000

The Independent Complaints Advocacy Service (ICAS) and NHS complaints West Midlands on: 0300 456 2370

NHS England : 0300 311 22 33