We run all our surgeries by an appointment only system. Appointments can be booked by telephoning the surgery (0121 475 1422) two weeks in advance or on the day you wish to be seen.
We have the ability for our patients to gain a same day appointment or by pre-booking for up to two weeks. When you contact the surgery you will be asked for a reason for your appointment, by doing this we avoid wasting time and unnecessary appointment slots. All of your calls are treated confidentially by EVERY member of staff in the practice.
We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 1000. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.
If a home visit is necessary please try to inform the surgery between 08:00 &10:00 am, so that Doctors can plan their visits to help you.
The Doctors at Leyhill offer a Telephone Triage service and may be able to advise you over the phone.
To use this service, call the Reception Staff to book a Telephone triage slot. Reception will go through the procedure with you and make sure a Triage is appropriate for your needs by asking for a few details. you will then be asked to call back at your slot time to speak to a GP.
Usually these slots are offered at times when the Gp has finished seeing patients in Clinic